PRINCESSSPARKLE

 We aim to offer the best services and prices at Princess Sparkle
  * Princess Sparkle reserve the right to remove or replace anything on the website without notice.
  * We reserve the right to change prices on the site without notice

ORDERS AND DELIVERY

*Note - the shopping cart will update the shipping cost as you add items to it. This provides the cost of sending your item Royal Mail Signed For - the minimum delivery option we use.

  * Delivery on tiaras, bags and veils is from £2.98 within the U.K.
  * Delivery on shoes is from £5.50 within the U.K
  * Delivery on dresses is from £12 within the U.K.
  * All postages rates and times quoted are for U.K mainland only. Overseas and Republic of Ireland will vary.
  * Overseas and Republic of Ireland cannot be sent recorded without extra charge. Please note if ordering from outside the U.K your postage may be higher. You can contact us for a quote.

*Please note if a purchase used a promotional free shipping vouchers  any monies refunded will be minus the original shiping cost had the voucher not been applied.

  * When ordered, if a product is in stock it will usually be dispatched within 72 hours by first class recorded delivery. If an item is out of stock we will contact you with an expected delivery date. If the new delivery date is not acceptable to you a full refund will be given.

  * If you request that goods being sent are needed sooner that 3-5 days we will contact you. If we can't contact you we will send by special delivery incurring extra cost.

*Bank Transfers: Times for delivery can be longer when using Bank transfer as a payment method as it can take 2 or more days for funds to clear.

RETURNS

We hope you love your purchase but if you are not happy for any reason you are welcome to return the item for either a refund or exchange.

 * If you wish to return an item please notify us of yor wish to return within 14 days or your receipt of goods.

  * Goods that are damaged or not as described in our catalogue may be returned for a full refund.
  * Before returning a good you must e-mail info@princesssparkle.co.uk for a returns number. Returns CANNOT be accepted without a returns number.
  * If you change your mind about a item purchased we will refund the cost but cannot pay for return postage.
   * When returning goods to Princess Sparkle it is strongly recommended that the customer uses adequate packaging, and also uses a postal service that insures your package. Princess Sparkle cannot be held responsible for any packages lost or damaged on return.

  * Please allow at least 7 days to process returns. NOTE! Damaged goods will be returned to the supplier so may take longer to process a refund.